BOOKING POLICY

Deposit Policy

To reserve your appointment, a non-refundable 50% deposit is required at the time of booking. This deposit is applied toward the total cost of your service, with the remaining balance due upon completion of your appointment.

If you choose to pay 100% of your service in advance, please note that the equivalent of the 50% deposit remains non-refundable in accordance with our booking policy.

Your appointment is confirmed only once your deposit has been received.

Appointments without a confirmed deposit are not guaranteed and may be released to accommodate other clients.

We sincerely appreciate your understanding and support, as this policy helps us protect appointment times and provide every guest with the exceptional service and personalized attention they deserve.

Cancellation & No-Shows

At Crown Velle Hair Studio, we understand that plans can change, and we truly appreciate your consideration for our time and the time reserved especially for you.

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours' notice.

48 Hours or More: Your non-refundable deposit may be transferred to a future appointment one time, provided your appointment is rescheduled within our booking guidelines.

Less Than 48 Hours' Notice: Your deposit will be forfeited, as we are often unable to fill your reserved appointment on short notice.

No-Shows: Clients who do not attend their scheduled appointment without prior notice will be charged 100% of the scheduled service. Repeated no-shows may result in restrictions on future bookings.

Thank you for your understanding and cooperation. These policies allow us to respect the time of all our clients while continuing to provide the exceptional service and personalized experience that Crown Velle Hair Studio is known for.

Rescheduling & Late Arrival Policy

At Crown Velle Hair Studio, we understand that unexpected situations can arise. To ensure we can provide every guest with a seamless and timely experience, we kindly ask that you review our rescheduling and late arrival guidelines.

Rescheduling Appointments
Appointments may be rescheduled once without penalty, provided we receive at least 48 hours' notice. Any additional rescheduling requests may require a new deposit to secure your appointment.

Late Arrivals
We offer a 15-minute grace period for all appointments. If you anticipate running late, please contact us as soon as possible.

Guests arriving more than 15 minutes late may have their service adjusted, shortened, or rescheduled to avoid impacting other scheduled appointments. In cases where an appointment must be rescheduled due to late arrival, the original deposit may be forfeited.

We sincerely appreciate your understanding and cooperation. These policies help us respect the time of all our clients while maintaining the exceptional service and personalized experience that Crown Velle Hair Studio is committed to providing.

Thank you for choosing Crown Velle Hair Studio. We look forward to serving you.

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Hair Preparation & Quality

To ensure the best possible results and to keep your appointment running smoothly, we kindly ask that you arrive with your hair properly prepared unless you have booked a Wash & Prep Service.

Please arrive with your hair:

Thoroughly detangled

Freshly washed

Completely blow-dried

Free from heavy oils, grease, or leave-in conditioners

If your hair requires additional preparation that was not included in your scheduled appointment, a $30 Hair Preparation Fee may be applied to cover the additional time and service required.

In some cases, if time does not permit the necessary preparation, your appointment may need to be rescheduled.

We appreciate your cooperation, as proper hair preparation allows us to dedicate our time to delivering the beautiful, high-quality results you deserve.